Returns & Refunds Policy
Effective Date: January 5, 2025
At Culinaryze, we are committed to providing you with the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, we are here to help! Please review our Returns & Refunds policy below.
1. Returns
We offer a 30-day return policy for most of our products, which means you have 30 days from the date of receiving your order to return an item. To be eligible for a return:
- The product must be unused, unopened, and in its original packaging.
- All returned items must be in resalable condition (without signs of wear or use).
- You must provide the receipt or proof of purchase.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email our support team at support@culinaryze.com within 30 days of receiving your order. Please include the following details:
- Your order number
- Item(s) you wish to return
- Reason for the return (optional but helps us improve)
- Return Authorization: Our customer service team will review your request and provide you with a Return Authorization and instructions on how to return the item(s). Please note that returns cannot be processed without prior authorization.
- Prepare the Package: Once you’ve received the authorization, package the item securely, ensuring it is in its original condition and packaging.
- Return Shipping: Ship the returned item(s) to the address provided in your return authorization email. You are responsible for return shipping costs unless the product is defective or an error was made on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Discounted or final sale items (Items marked as non-returnable at the time of purchase)
- Products that have been used, opened, or are no longer in new condition.
If an item is determined to be non-returnable, we will inform you at the time of your return request.
4. Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If everything is in order, we will process your refund within 5-7 business days. You will receive the refund through your original payment method.
Please note: Shipping costs are non-refundable. If you received free shipping on your order, the standard shipping fee will be deducted from your refund.
5. Exchanges
If you wish to exchange an item for a different size, color, or product, we recommend that you return the original item for a refund and place a new order for the item you want. Please contact our customer service team at support@culinaryze.com if you have any questions about exchanges.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at support@culinaryze.com with the following information:
- Your order number
- A description of the issue
- Photos of the damaged or defective item (if applicable)
We will work with you to resolve the issue, which may include a refund, replacement, or store credit.
7. Late or Missing Refunds
If you haven’t received a refund after 7 business days, please first check your bank account or credit card statement, as it may take some time to process.
If you still haven’t received your refund after checking, please contact us at support@culinaryze.com.
8. Contact Us
If you have any questions or need assistance regarding your return or refund, please don’t hesitate to reach out to us. We are here to help!
Culinaryze
Email: support@culinaryze.com